WE ARE WORKING
YOU ARE RELAXING
We believe in our products and value the happiness of our customers.
Please email us if you are not happy or have an enquiry regarding our product.
We will do our best to help you.
If you are not completely happy with your new product please send it back to us within 30 days for a full item refund or exchange.
Unfortunately we can not cover the postage price within the refund.
We design, you design. Feel free to send us your design, so we can make it for you.
You can customize the designs we already have. Just write to us.
OPTIMISED FOR SPEED
Estimated time to create your unique item is from 1 to 3 weeks. If your order is super urgent or there is a day you want to receive it by let us know and we will try our best to suit your needs!
We are always here to help you. Contact us via email
When ordering on our site, you may be asked to enter your name, phone number, email address, mailing address and card information. The information we collect is used ONLY FOR THE PURPOSE OF PURCHASE and delivery information. All data we collect will be used for internal purposes only. We will not share or sell your information with third parties.
We are doing our best to try to explain our products and procedures as clearly as we can. We are unlikely to have done this perfectly though, so feel free to contact us with any questions, comments or suggestions you might have.
We reserve the right to change pricing at any time for any reason. The full amount is charged when you place your order even if your product is not shipping for a long while, due to the hand-made production time. We will absolutely never sell or share your personal details with 3rd parties.
We ship large items via UPS Today and smaller items via My Hermes. Typically Ups Today standard delivery takes 1-3 business days.
My Hermes takes 3-7 business days.
In order to track your parcel follow the links provided:
You can collect the item from us in Batley.
We ship worldwide however the postage price will be different for shipping outside UK. Please contact us to re-confirm the price.
We are constantly in contact. We will keep you updated with the progress of the making of the item
You should have received an order confirmation email immediately.
When your order ships you will receive a confirmation email with tracking number.
CLAIMS&RETURNS AND EXCHANGES
Our products are warranted to be free of defects in material and workmanship when they arrive to you*. Unfortunately in rare circumstances they get damaged on the way to you.
To make a claim, if your shipment arrived damaged or defective please contact us for the quickest resolution. Please provide us with the photographs of the damage and the details of your purchase.
*Unfortunately, we can not cover the defects or any incorrect workmanship if the claim is not made immediately after the delivery.
**We understand that sometimes the circumstances do not allow you to check the package immediately after the delivery. Therefore, due to any unforeseen circumstances we can consider the claim up until 30 days.
We offer a thank you bonus.
If your item breaks for any reason within 30 days, we can help you with replacement* by offering a 30% discount off the current retail price for a replacement.
Please contact us for more information.
*Valid one time only and limited to identical product. Offer not valid with discontinued products.
Returns and Exchanges
If you are not completely happy with your new product please send it back to us, in like-new condition within 30 days for a full item refund* or exchange**.
*Unfortunately we can not cover the postage price within the refund.
**Due to variations in monitor/screen settings and the wide variation in natural material, images on the website may not match the actual products shipped. Colour dissatisfaction is not a valid reason for an exchange.
Please include the purchaser’s name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.
If you received your item as a gift, please include any information you have - the order number, the name or email of the person who ordered the gift, etc - and we will make sure you are taken care of.